Leveraging a world-class technology platform together with HKBN’s history of leading innovation, our fully symmetrical network delivers reliable, ultra-fast connections that clients depend on to power their enterprises.
Our ability to remain at technology’s leading-edge comes from major partnerships with industry leaders who work with us to ensure powerful and customised solutions are available at all times.
HKBN proudly stands behind our fibre network with an industry-leading speed guarantee* for our 100Mbps service, as well as via our Service Pledge commitment to customers. The quality and reliability of our fibre network is backed by 24 x 7 network monitoring, industry-leading customer service and dependable technical support for emergencies.
Over the years, HKBN has invested over HK$4 billion in establishing our own network. We have one of the most extensive fibre optic networks in Hong Kong, supporting 2,300 commercial buildings, including Grade-A office buildings such as International Finance Centre (IFC), International Commerce Centre (ICC), Pacific Place, Central Plaza, Cyberport and Taikoo Place.
* 100Mbps broadband service upload/download speed (from the wallplate at customer's premises to HKIX) is guaranteed to be no less than 80Mbps, otherwise twice the amount of the relevant broadband service fee charged for the dates affected calculated on a pro-rata basis will be paid back in accordance with the relevant terms and conditions of the 100M Steady Speed Guarantee. Service guarantee on broadband service is applicable to 100Mbps business broadband service which is 1) provided by Hong Kong Broadband Network or 2) newly installed by HKBN Enterprise Solutions on or after Sept 1, 2016. Applicability of service guarantee is based on service agreement. Please click here for details. Specifications of 100Mbps are based on Internet connection from the wallplate at customer's premises to the first piece of HKBN's network equipment. Maximum upload/download speed to local site could be up to 100Mbps. The actual bandwidth that the customer can enjoy may be affected by customer hardware/ software, router specification, site traffic loading, type of content being accessed and other environmental factors; and hence is normally less than the above speed. The bandwidth to overseas sites will also be subject to the conditions of local network there, and therefore the bandwidth might be even less.