Wi-Fi FAQ

How can I use HKBN Wi-Fi service?
With Wi-Fi enabled devices, you can access to the Internet remotely with HKBN Wi-Fi hotspots available within the city via HKBN Wi-Fi service.
Where can I use HKBN Wi-Fi service?
When you are within the coverage of HKBN Wi-Fi hotspots, you can enjoy HKBN Wi-Fi service through your Wi-Fi enabled device. HKBN Wi-Fi hotspots are now available at the city’s most bustling locations including McDonald’s and Knutsford Steps, etc. Please click here for hotspot search.
What is wireless network hotspot?
A wireless hotspot is a site that offers wireless Internet access at convenient public locations such as shopping malls, restaurants and fast food chain stores.

HKBN Wi-Fi Service is provided by HKBN Group Limited. Each Wi-Fi service location may include different numbers of hotspots.

What are the minimum system requirements for wireless Internet access?
Here is the list of system requirements for different operating systems:

Windows
  • Intel Pentium IV or above Processor
  • 1GB or above system memory
  • IEEE 802.11b/g/n WIFI compatible wireless card
  • Microsoft Windows XP, Vista or 7 above
  • Microsoft Internet Explorer 7 or above/Firefox 4 or above
Mac
  • Mac mini, iMac, Mac Pro & MacBook or above
  • Mac OS X or above
  • 256MB system memory
  • Mac AirPort (IEEE 802.11 b/g/n / Wi-Fi Wireless LAN card)
Other
  • Windows Mobile 6.0 or above, Symbian S60 (Version 3) or above/UIQ 3.0 or above, iOS, Android OS 1.5 or above
  • IEEE 802.11 b/g/n / Wi-Fi Wireless LAN card
  • PSP
What is the bandwidth of this service?
The download bandwidth of this service can deliver up to 6Mbps provided that a good signal has been acquired between Wi-Fi enabled device and the Access Point. However, the signal can become weak due to destructive interference of the signal or other factors such as the capacity and speed provided by the site.
What wireless LAN cards are compatible with HKBN Wi-Fi?
In general, IEEE 802.11 b/g/n and standard LAN cards are most recommended for using HKBN Wi-Fi.
Is there any connection timed out?
No. If your Wi-Fi enabled device is switched off or you are out of the coverage area, your connection will be automatically terminated after 15 minutes. (If there is no data transmission within 15 minutes, the connection will also be automatically terminated).
When I am using HKBN Wi-Fi at public locations, do I need to change my email settings to receive emails?
You don’t need to change your email settings to receive emails. However, you can select smtp.y5zone.net to receive emails if your email server blocks email from certain domain or IP.

HKBN Wi-Fi Service is provided by HKBN Group Limited. Each Wi-Fi service location may include different numbers of hotspots.

How far does a Wi-Fi signal reach?
The signal connecting Wi-Fi to an Access Point can usually reach within 50m range in a closed environment. However, it may be affected due to signal interference, location and installation location of the Access Point. For example, the signal strength gets weaker if user walks further away from the Access Point, which may result in slow Internet speed.
What factors will affect the coverage of the wireless signal?
If the Wireless LAN Card or Access Point is placed near metal surfaces or high-density materials, the signal strength will be affected. If there are obstacles in the radio signal path between the Access Point and Wireless LAN Card, radio signal may either be absorbed or reflected, which the network coverage will be reduced. In addition, if there are other products that operate in the 2.4GHz radio spectrum including Microwave ovens or some cordless phones, it may also cause interference. As a result, please avoid yourself from these devices when using our service.
If I forget to logout before switching off my Wi-Fi enabled device, will it be automatically disconnected after the device is switched off?
No. Turning off your Wi-Fi enabled device will not allow you to disconnect automatically. The connection will be disconnected automatically if the connection is idle for 15 minutes.
My Wi-Fi enabled device is idle and automatically falls into sleep mode, am I still connecting to the service?
If you have exceeded 15 minutes idle time, you will still be connected to our service. After reboot, you can continue to access the Internet. If the idle timeout has expired, you need to restart the connection again.
If my Wi-Fi enabled device experiences hanging problems when using HKBN Wi-Fi, should I reconnect it again after reboot?
If you have exceeded 15 minutes idle time, you will still be connected to our service. After reboot, you can continue to access the Internet. If the idle timeout has expired, you need to restart the connection again.
What should I do if my connection to the Internet is disconnected?
In most cases, this may be the result of poor wireless connectivity between your computer and the Access Point. You may need to change the current position in order to improve the signal quality. If you are still unable to connect, please restart your Wi-Fi enabled device and try again.
Do I need to take any precautions when using HKBN Wi-Fi at public locations?
To strengthen the security level, your Login ID and password are encrypted and using SSL for data transmission security. In addition, we recommend you to use encryption when sending any confidential information.
How come I cannot connect to my office VPN through HKBN Wi-Fi?
Please first examine whether you can browse other sites through HKBN Wi-Fi and be assured that VPN is working properly. If no other issues are found, the real causes of the conflict may arise between your VPN settings and HKBN Wi-Fi. Please contact your VPA network operator to understand the case.
If my Wi-Fi enabled device has already connected to the network name " -HKBN Wi-Fi" or "- HKBN Wi-Fi" and I immediately open a few applications that require Internet connection (such as apps, msn, Skye) but l am unable to use, why?
This is mainly because you haven't logged in HKBN Wi-Fi network. Please first open the browser connecting to any sites, your page will automatically direct you to our HKBN Wi-Fi landing page. Please enter your "Username" and "Password" at the landing page and select "Customer Type" and click "Log In". You can use the service immediately after logging in successfully.
If the browser cannot direct me to the login page, what should I do?
First, please confirm whether you are connected to the network name(also known as SSID or ESSID) of " -HKBN Wi-Fi" or "- HKBN Wi-Fi". Then, you can examine the signal between Wireless LAN Card and the Access Point. If the reception strength is too weak, you may want to consider changing the position to improve the signal strength. Some Wireless LAN Card allows you to install an external antenna in order to improve the quality of the connection. If the problem persists, please ensure that your computer meets the minimum system requirements of our service. For details, please refer to the user guide.
How come I cannot access HKBN network in tertiary institutions? How should I get connected?
HKBN Wi-Fi users among all 8 recognized tertiary institutions are required to login through the SSID of our partner Y5zone. Please select Y5zone from the wireless network list and your username and password remain unchanged.
What should I do if I cannot login successfully?
Please first confirm whether your login account is using HKBN Wi-Fi service and have not been suspended. Please verify whether you have entered the correct username (including the selection of the customer type) and password. Please note that the username and password are case-sensitive.

HKBN Wi-Fi Service is provided by HKBN Group Limited. Each Wi-Fi service location may include different numbers of hotspots.