Infinite Backup FAQ

What is Infinite Backup – Desktop Plan?
Infinite Backup – Desktop Plan is a total data backup solution for SME and home office users to backup mission critical data from desktop and laptop computers via cloud storage to prevent data loss due to virus, ransomware, hardware failure, human error, theft, or any other disasters.
If you require backup servers or applications like Windows Server, Exchange, MS SQL, etc., please subscribe Infinite Backup – Enterprise Plan instead.
Can the backup agent protect more than 1 device?
No, only the device in which the backup agent has been installed will be protected. If you wish to protect more than 1 device, you will need to subscribe to additional agents & backup storage.
Can “Infinite Backup” back up already opened files?
Yes, Infinite Backup leverages Microsoft Volume Shadow Copy Technology to back up opened files
Do I need to pay for download traffic from the Cloud for data recovery?
No, as data recovery is free, you will not be charged for the download traffic.
Where can I download the backup agent & user guide?
The backup agent & user guide can be downloaded from:
If I choose to use a self-defined encryption key instead of the default one, what is the minimum length required?
The minimum length of self-defined encryption key is 8 characters.
Is there any other way or can HKBN provide assistance for data recovery if I lose the encryption key?
The key used to encrypt backup data is stored in the protected device only. HKBN does not maintain a copy in the Cloud and has no access rights to the key. Backup data is irrecoverable with the loss of encryption key and HKBN cannot help with recovery of backup data.
After configuring the first Backup Set (at Windows User Authentication page), I was prompted to enter another set of user name & password, what does this mean?
This set of user name and password is required to facilitate login from your local desktop or laptop.
How if I am not asked to login my local desktop or laptop?
You will need to establish a set of login name and password for your device before adding Backup Set.
What is the default retention period?
Under the retention policy, copy of updated files will be kept for 7 days by default. Users can extend the retention period to meet their needs.
If I delete a file from my computer, will it be deleted from the Cloud storage as well?
The deleted file will not be found in the next backup version but it is still kept in the previous versions (within retention period). Users can restore the file from previous versions when needed.
Why is the size of the data transferred for backup not the same as the size of data which I have backed up?
All backed up data is compressed and encrypted before being transferred. The size should be smaller.
When should I schedule my backup?
We recommend scheduling to perform backup every day, during non-business hours
What should I do when the quota has been exceeded?
Case 1: New subscription
• reduce the backup size by deleting duplicate copies of files, unwanted files in the local device, or upgrade backup storage
Case 2: Exceed backup quota after a certain period of time
• free up backup space by deleting older versions of backup data in the Cloud, or
• shorten the retention period to keep minimum versions of backup data in the Cloud, or upgrade backup storage
If my laptop is lost, can I restore my files onto another device?
Yes, you can restore files to another device by transferring the ownership of backup agent from the existing device to the new device.
Which operating systems are supported?
• Microsoft Windows Vista/7/8/8.1/10 or above
• Mac OS X 10.7.3 or above
What are the hardware requirements needed to install the backup agent?
• Memory: 2GB (minimum); 4GB (recommended)
• Disk Space: 500MB (minimum)
How long does it take to back up my data?
It depends on the size of the data to be backed up. After the first backup, only backup new files and updated files are backed up. While this would take less time to complete, it still affect your backup schedule.
Is the backup data encrypted?
Yes, backup data is encrypted in the protected device using 256-bit AES algorithm (by default) and sent over a secure SSL link (in transit). The backup data stored in the Cloud remains encrypted (at rest).