WebCall

Smart, Easy & Direct One-Click Internet Calling Solution

Overview

WebCall is a one-click internet calling solution that enables both local and overseas website visitors to speak to your designated personnel according to pre-set triggering rules and conditions, without additional call charge such as IDD. WebCall also instantly collects the call log for further data analysis to enhance business operations efficiency.

Features and Benefits

Effective Resource Allocation

Effective Resource Allocation

Incoming webcalls are routed to assigned staff or team division based on pre-set rules and conditions.
Free-of-charge Overseas Calls

Free-of-charge Overseas Calls

Website visitors can make direct webcalls from anywhere in the world without being charged for IDD.
Instant Capture of Sales

Instant Capture of Sales

Website visitors can seamlessly connect sales, enabling sales team to boost and accelerate transactions.
Data Report Analysis

Data Report Analysis

Real-time call log collection enhances understanding of customers’ data, facilitating operational efficiency.
Customisation

Customisation

Pre-set specific conditions for Call Button display based on days, hours and frequency. The name and design of the Call Button can be customised to match the style of the website and engage customers.

How It Works

Report Type:
  • Call Rate
  • Staff Average Response Time
  • Staff Average Call Duration
  • Top 20 Staff - Successful Calls
  • Top 20 Forwarded Numbers - Successful Calls
  • Top 20 Hashtags - Successful Calls
  • Top 20 Trigger Rules - Successful Calls
  • Top 20 URLs - Successful Calls