Account Services

One-stop online account services to manage your account with ease

Payment Methods

Mail a crossed cheque along with the payment slip to P.O. Box 4485 General Post Office, Hong Kong. Please allow at least 5 working days for your payment to process. Post-dated cheque will not be accepted and no receipt will be issued.

For customers designated with a 9-digit Account Number
- Cheque payable to: "HKBN"
- At the back of the cheque: Please write down HKBN Account Number and Bill Type code "01 - Business IDD" , "02 - Business Telecom" or "03 - Home Service"

For customers designated with a 13-digit Account Number
- Cheque payable to: "HKBN"
- At the back of the cheque: Please write down HKBN Account Number and Bill Type code "05 – Telecom Service"

For customers designated with a 9-digit Account Number ONLY

Payment can be made by credit card or "EPS" at designated shops. Please print and bring along your statement accordingly. For addresses and office hours of designated shops, please click here.

For customers designated with a 9-digit and 13-digit Account Number

In general, direct debit will be made before the Payment Due Date through your autopay/ credit card account. If the Payment Due Date is Saturday, Sunday or a public holiday, the repayment will be made on the day before or following the payment period.

Please allow 3 working days for your payment to be processed by PPS.

Through Internet: PPS website: www.ppshk.com. For details, please call PPS Hotline: 900 00 222 329 (English).

By Phone: You can settle your bill 24 hours a day via a touch-tone phone or via Internet after registering with PPS Terminal. Simply dial "18011" to register your bill, then dial "18031" and follow the instructions, key in:

For customers designated with a 9-digit Account Number
- Merchant code: "9231" (HKBN)
-Bill Type code: "01 - Business IDD" , "02 - Business Telecom" or "03 - Home Service"

For customers designated with a 13-digit Account Number
- Merchant code: "72" (HKBN Enterprise Solutions Ltd)
- Bill Type code: "01 – Telecom Service"

Pay by cash (HK$) at the following convenience stores or supermarkets by presenting the printed statement. The maximum payment amount is HK$5,000. Please retain the payment receipt for verification. Please allow around 2 to 3 working days for your payment to process. A handling fee of HK$5 per transaction will be charged by HKBN in your next statement.

For customers designated with a 9-digit Account Number
- 7-Eleven Convenience Store, Circle K Convenience Store, VanGO Convenience Store or CR Vanguard

For customers designated with a 13-digit Account Number
- 7-Eleven Convenience Store, Circle K Convenience Store, VanGO Convenience Store or CR Vanguard (the printed statement must be issued on or after 1 Dec, 2016)

You can settle your service charge via “HKBN Credit card Instant Payment Portal”. To pay via this portal, please allow around 1 working days for your payment transaction to process. Please record the reference number for proof of payment. ( Only applicable for FTNS and Mobile services customers designated with a 9-digit Account Number)

You can settle your service charge via Internet Banking Service provided by HSBC, Hang Seng Bank, Bank of China, Standard Chartered Bank, Citibank, The Bank of East Asia, DBS, etc. To pay via Internet Banking, please allow around 2 to 3 working days for your payment transaction to process. Please record the reference number for proof of payment.

For customers designated with a 9-digit Account Number
Pay by credit card account or bank account:-
- Merchant name: "HKBN"
- Bill Type Code: "01 - Business IDD" , "02 - Business Telecom" or "03 - Home Service"

For customers designated with a 13-digit Account Number Pay by credit card account:-
- Merchant name: "HKBN Enterprise Solutions Ltd"
- Bill Type code: "01 – Telecom Service"
Pay by Standard Chartered Bank, Citibank, The Bank of East Asia or DBS bank account:-
- Merchant name: " HKBN Enterprise Solutions Ltd "
- Bill Type code: "01 – Telecom Service"
Pay by HSBC, Hang Seng Bank or Bank of China bank account:-
- Merchant name: "HKBN"
- Bill Type code: "05 – Telecom Service"
Pay by other bank account:-
Choose merchant name "HKBN Enterprise Solutions Ltd" and select bill type code "01 – Telecom Service“. If "HKBN Enterprise Solutions Ltd“ is not under the merchant list, please choose "HKBN“ and select bill type code "05 – Telecom Service"

Simply bring any ATM card issued by HSBC or Hang Seng Bank to any HSBC or Hang Seng Bank ATM to settle your bill. Please allow around 2 to 3 working days for your payment transaction to process. Please collect the customer advice for proof of payment.

For customers designated with a 9-digit Account Number
- Merchant name: "HKBN"
- Bill Type Code: "01 - Business IDD" , "02 - Business Telecom" or "03 - Home Service"

For customers designated with a 13-digit Account Number
- Merchant name: "HKBN"
- Bill Type Code: "05 – Telecom Service"

If you possess an account at any member bank of JETCO, you can settle your bill at ATMs with sign "JET PAYMENT". Please follow the instructions on screen to complete the transaction. After selecting "bill payment", please choose "merchant code entry" and enter merchant code, Bill Type code, Account Number and the relevant information. Please allow around 2 to 3 working days for your payment to process. Please collect the customer advice for proof of payment.

For customers designated with a 9-digit Account Number
- Merchant code / name: "9231" / "HKBN"
- Bill Type code: "01 - Business IDD" , "02 - Business Telecom" or "03 - Home Service"

For customers designated with a 13-digit Account Number
- Merchant name: "9231" / "HKBN"
- Bill Type code: "05 – Telecom Service"

You can settle payment via Cheque Deposit Machine at Bank of China (Hong Kong) with a crossed cheque made payable to “HKBN”. When the payment transaction is complete, you may obtain a customer advice with the cheque image included.
Please allow at least 3 working days for your payment to process. To find BOCHK branch locations with Cheque Deposit Machines, please click here.

For customers designated with a 9-digit Account Number
- Merchant name: "HKBN"
- Bill Type code: "01 - Business IDD" , "02 - Business Telecom" or "03 - Home Service"

For customers designated with a 13-digit Account Number
- Merchant name: "HKBN"
- Bill Type code: "05 – Telecom Service"

Service Charges

Here are the Tariff Notices published by HKBN Enterprise Solutions Limited in accordance with their respective Fixed Carrier Licences and/or Unified Carrier Licences.

Notice of Services 1
Notice of Services 2

The information is updated in Dec 2017. HKBNES is reserved the right for charge amendment without notification in advance.